FrequentlyAskedQuestions

FAQ's

You’ve got questions? Childcare Physicians can help!

Here you will find some of the most commonly asked questions regarding Childcare Physicians policies, insurance and more. If you have a question and cannot find the answer on our FAQ page, please don’t hesitate to contact us at (618) 235-2311.

 

Which Insurance Plans do Childcare Physician’s accept?

We accept all major insurance plans. When you contact us to make an appointment, we can confirm that your plan is in our family of accepted insurances.

 

Please note: If a patient account has not been reconciled with the insurance company for outstanding charges due after 6 months from the date of service, the responsible payee will be required to pay any remaining balance. Responsible payees are to contact their own insurance company to reconcile Coordination of Benefits.  If you need to set up a payment plan, please contact the Office Manager at 618-235-2311.

 

Does Childcare Physicians require insurance cards at every visit?
Yes, we are required by all of the major insurance companies to see the card at every visit and collect your copay.

 

How do I reach a doctor after hours? 
Call the exchange at 314-286-2520 and you will be connected to St. Louis Children’s Hospital, with whom we have a relationship. The doctor on call will be able to take care of your needs.

 

Please note: Childcare Physicians is proud to offer an Emergency Services After Hours Phone Line. Please keep in mind, this number is for concerns that cannot wait until the office is opened the next business day. Effective March 8th, 2018, there will be a $10 fee for using this line, which will be waived if an appointment is scheduled the following day. Your family’s health is important to us. Please contact us if you have any questions.

 

Do we feel vaccinations are useful or harmful?
At Childcare Physicians, we strongly urge you to adhere to the American Academy of Pediatrics (AAP) guidelines. If you are looking for the most current and up to date information, please visit their website at www.aap.org.

 

Which hospitals do you have affiliations with?
Memorial Hospital in Belleville and St. Elizabeth’s hospital in Belleville are both hospitals we are affiliated with. We are also affiliated with St. Louis Children’s Hospital.

 

As my child ages, how long is it recommended that they continue to see a pediatrician?

Our doctors will happily continue to see your child until they are college-aged young adults.

 

Do you have hours on Saturday?
Yes, we are open Monday through Saturday starting at 8:30 a.m until 5:00 p.m. on the weekdays. We close approximately on 12:00 p.m. on Saturdays. We stop answering the phones at 10:30 a.m. on Saturdays.  Saturday office visits are by appointments only.

 

Do you offer same-day sick appointments?
Yes, sick appointments are scheduled same day only.

 

What appointments can I schedule in advance?
We recommend you schedule regular and school physicals, well visits and follow-up visits in advance.

 

How do you handle transferring of medical records?
There is a $20.00 fee for the necessary forms required when transferring pediatrician offices. You can download the form by visiting the FIRST VISIT tab on our website and then click on Authorization For Release form. Once the form is filled out, please submit that form to us with the $20 fee.

 

Is there a charge for a prescription call?
Yes, this is a service we offer and there is a $10.00 charge during office hours and $15.00 charge after office hours.

 

Do you participate in VFC (Vaccinations For Children)?
At this time, we do not participate in this program.  For a list of providers, please visit their website by clicking here.

 

What is the fee to fill out my kids’ vaccination and/or physical form?
If you are bringing in the Illinois Certificate of Child Health/Physical Form other than at the appointment, the fee to fill it out is $15.00.